Terms And Conditions

National Master Terms & Conditions

Last updated: April 2026

CPA notice: 

Nothing in these Terms limits any rights a Consumer may have under the Consumer Protection Act, 68 of 2008.

Application of These Terms These National Master Terms & Conditions apply to all quotations, orders, sales, and services provided by Signarama South Africa franchised locations.

Each Signarama location is independently owned and operated. Any contract concluded is solely between the customer and the issuing Signarama franchised location identified on the quotation, order, or invoice.

These Terms are incorporated by reference into each quotation and form part of the agreement upon acceptance. Nothing in these Terms limits any rights a Consumer may have under the CPA.a

1. DEFINITIONS AND INTERPRETATION

1.1 "Signarama" means the independently owned and operated Signarama franchised location issuing the quotation, order, or invoice.

1.2 "Client" means the person or entity accepting Signarama’s quotation or placing an order for Goods and/or Services.

1.3 "Consumer" means a consumer as defined in the Consumer Protection Act 68 of 2008 ("CPA").

1.4 "Business Client" means a juristic person to whom the CPA does not apply due to turnover or asset value exceeding the statutory threshold (where applicable).

1.5 "Goods" means signage and related products supplied by Signarama.

1.6 "Services" means design, manufacture, installation, and related services provided by Signarama.

2. APPLICATION OF TERMS

2.1 These National Master Terms & Conditions (“Terms”) apply to all quotations, orders, sales, and services provided by Signarama South Africa franchised locations.

2.2 These T&Cs form part of the contract once the Client signs a quotation/order, confirms acceptance in writing or electronically, pays a deposit, or instructs Signarama to proceed.

Each Signarama location is independently owned and operated. Any contract concluded pursuant to a quotation or order is concluded solely between the customer and the issuing Signarama franchised location identified on the relevant quotation, order, or invoice, and not with Signarama South Africa, the franchisor, or any other Signarama franchisee.

2.3 These Terms are incorporated by reference into each quotation and form part of the agreement upon acceptance by the customer. Nothing in these Terms limits any rights a customer may have under the Consumer Protection Act, 68 of 2008, where applicable.

2.4 Where these Terms are referenced by QR code or hyperlink in a quotation or invoice, the Terms were made reasonably accessible to the Client before acceptance.

3. FRANCHISE STATUS

3.1 Each Signarama location operates as an independently owned and operated franchise.

3.2 Contracts are concluded solely between the Client and the issuing franchise, not the franchisor or any other Signarama franchisee.

4. QUOTATIONS AND ORDERS

4.1 Quotations are valid for 15 (fifteen) working days unless stated otherwise in writing.

4.2 Orders are subject to availability of materials and supplier stock.

4.3 Any purchase order issued by the Client is subject to acceptance by Signarama.

5. PAYMENT TERMS

5.1 Due to the custom nature of signage, an 80% deposit is required prior to commencement of production, unless otherwise agreed in writing.

5.2 Orders under R5,000 (excl. VAT) Five Thousand Rand must be paid in full before production.

5.3 The balance is payable prior to collection or installation.

5.4 Signarama remains owner of the Goods until full payment has been received (retention of title).

5.5 Late payments may attract interest at 10.75% per annum or the maximum rate permitted by law, whichever is lower, calculated monthly, from the due date until date of payment.

6. CANCELLATIONS AND REFUNDS

6.1 Orders for signage may not be cancelled once production has commenced, to the extent permitted by law, unless Signarama agrees otherwise in writing.

6.2 Payments may be partially retained to cover reasonable costs incurred; any remaining amounts will be refunded within a reasonable time.

6.3 Any planning or preparatory work undertaken in relation to production constitutes Services rendered, and reasonable costs incurred may be retained or charged if the order or project is cancelled, subject to the Consumer Protection Act where applicable.

7. ARTWORK AND DESIGN

7.1 All artwork must be approved in writing by the Client before production.

7.2 Once artwork is approved, errors or omissions become the Client’s responsibility, changes will be quoted and charged separately at the applicable rate.

7.3 Where Signarama provides design services: a design fee of R750 (excl. VAT) may apply prior to mock-up creation.

7.4 Two design revisions are included (unless stated otherwise); further changes may incur additional fees.

7.5 Delays in supplying suitable artwork or approvals will influence production timelines.

8. PRODUCTION AND COMPLETION

8.1 Standard production time is approximately 15 working days from receipt of the approved artwork and required deposit/payment.

8.2 Completion times may vary due to complexity, stock availability, supplier delays, or circumstances outside Signarama’s reasonable control.

8.3 Signage lifespan cannot be guaranteed due to environmental and weather conditions; reasonable guidance may be provided on request.

9. INSTALLATION AND SITE CONDITIONS

9.1 Electrical supply, primary wiring, and final connection are the Client’s responsibility and cost, unless agreed otherwise in writing.

9.2 Signarama is not a licensed electrician. Where an electrical certificate of Compliance (COC) is required, the client is solely responsible for arranging the inspection and for all associated costs. Signarama accepts no liability for any electrical consequences, faults, or compliance issues arising from the installation or use of electrical components.

9.3 If excavation reveals rock or other obstacles beyond normal soil conditions, specialised work/equipment may be required at the Client’s cost.

9.4 Signarama will not be held responsible where paving is lifted for installation, the specialist reinstatement remains the Client’s responsibility.

10. COUNCIL APPROVALS AND COMPLIANCE

10.1 The Client is responsible for obtaining any permissions, landlord approvals, and municipal/council approvals required for installation and for compliance with applicable by-laws.

10.2 Signarama may assist by providing supporting documentation but does not guarantee approval and is not responsible for delays, penalties, or outcomes caused by non-approval or non-compliance.

10.3- On receipt of the clients signed order, Signarama expects that the required approval has been received. Should it be shown that approval had not been received beforehand, the client will be responsible for the complete payment of the order, even if the installation could not be completed due to the absence of the appropriate approval.

11. WARRANTIES AND DEFECTS

11.1 Signarama provides a workmanship warranty of 6 (six) months from the date of installation, subject to proper use and maintenance.

11.2 Where applicable, electrical components may carry a 6 (Six) week warranty, due to power surges, lightning etc outside of the control of Signarama.

11.3 Consumers: Goods are supplied with the implied warranty of quality under the CPA, including applicable remedies within the CPA timeframes.

11.4 Business Clients: Where legally permissible, Signarama’s remedies for defective Goods are limited to repair or replacement at Signarama’s discretion. SIGNARAMA will not be liable for any defects including but not limited to patent and latent defects.

12. LIMITATION OF LIABILITY

12.1 To the maximum extent permitted by law, Signarama’s liability for any claim arising out of a specific project is limited to the total amount paid by the Client for that project, subject to the Consumer Protection Act where applicable.

12.2 Signarama is not liable for indirect, incidental, or consequential damages, except where prohibited by law.

12.3 Nothing in these T&Cs excludes liability for gross negligence or any liability that cannot lawfully be excluded.

13. INSURANCE AND RISK

13.1 Risk of loss or damage to the signage passed to the client immediately upon completion of installation.

13.2 The Client assumes all responsibility for the care, maintenance, and insurance of the signage against risks including, but not limited to, weather damage, vandalism, and theft.

13.3 The Client indemnifies Signarama against claims, losses, or damages arising from the signage installation.

14. DISPUTE RESOLUTION

14.1 The parties will first attempt to resolve disputes through good-faith negotiation.

14.2 Business Clients: If unresolved, the dispute may be referred to mediation, unless a court application is appropriate.

14.3 Consumers: Nothing in this clause prevents a Consumer from approaching the National Consumer Commission, the Consumer Tribunal, referring to mediation or a competent court where permitted by the CPA.

15. PRIVACY AND POPIA

15.1 Signarama processes personal information in accordance with POPIA.

15.2 Personal information may be used to process quotes and orders, communicate project updates, fulfil legal obligations, and improve services.

15.3 Client allows and accepts for SIGNARAMA to utilise an image of the signage completed for marketing purposes on social media, website and promotional items. Marketing consent may be withdrawn at any time by written notice.

16. FORCE MAJEURE

16.1 Signarama is not liable for failure or delay caused by events beyond its reasonable control, including (without limitation) natural disasters, pandemics, strikes, supplier failures, and governmental actions.

16.2 Force majeure does not include financial distress or inability to pay for either party.

17. GENERAL

17.1 This agreement is governed by the laws of the Republic of South Africa.

17.2 No amendment is valid unless in writing and signed by both parties.

17.3 If any provision is found invalid or unenforceable, the remaining provisions remain in force.

17.4 Domicilium and service of notices: unless agreed otherwise, notices may be delivered by hand, email, or other reasonable method capable of proof.

18. HOW TO ACCEPT

18.1 Acceptance may occur via signature on order, digital acceptance, email confirmation, electronic confirmation, payment of deposit, or instructing Signarama to proceed in writing.