Terms And Conditions

MASTER TERMS & CONDITIONS

Last updated: April 2026

Each Signarama location is independently owned and operated. Any contract concluded pursuant to a quotation or order is concluded solely between the Client and the issuing Signarama Zimbabwe franchised location identified on the relevant quotation, order, or invoice, and not with the franchisor or any other Signarama franchisee.

1. Definitions

1.1 “Supplier/Signarama” means the Signarama Zimbabwe business/franchise issuing the quotation, order or invoice.

1.2 “Client” means any natural or juristic person purchasing goods and/or services from Signarama.

1.3 “Consumer” means a consumer as contemplated in Zimbabwe’s Consumer Protection Act, 2019 [Chapter 14:44].

1.4 “Goods” means signage and related products supplied by Signarama.

1.5 “Services” means design, manufacture, installation, and related services.

2. Application of these Terms

2.1 These Master Terms & Conditions (“Terms”) apply to all quotations, orders, sales, and services provided by Signarama Zimbabwe franchised locations..

2.2 These T&Cs form part of the contract once the Client signs a quotation/order, confirms acceptance in writing or electronically, pays a deposit, or instructs Signarama to proceed.

Each Signarama location is independently owned and operated. Any contract concluded pursuant to a quotation or order is concluded solely between the customer and the issuing Signarama franchised location identified on the relevant quotation, order, or invoice, and not with Signarama South Africa, the franchisor, or any other Signarama franchisee.

2.3 These Terms are incorporated by reference into each quotation and form part of the agreement upon acceptance by the customer. Nothing in these Terms limits any rights a customer may have under the Consumer Protection Act, of 2019, where applicable.

2.4 Where these Terms are referenced by QR code or hyperlink in a quotation or invoice, the Terms were made reasonably accessible to the Client before acceptance.

3. Quotations and Contract Formation

3.1 Quotations are valid for [15] days unless stated otherwise.

3.2 A binding agreement is formed when the Client accepts the quotation by signature, written/email acceptance, electronic acceptance, payment of deposit, or instructing Signarama to proceed.

3.3 Any Client purchase order is subject to Signarama’s written acceptance.

4. Prices and Variations

4.1 Prices are as per the accepted quotation.

4.2 Changes requested by the Client (scope, materials, sizes, artwork, installation conditions) may require a revised quotation and may affect timelines.

4.3 Any variations must be confirmed in writing.

5. Payment Terms

5.1 Due to the custom nature of signage, production generally requires a deposit of [80%] unless otherwise agreed in writing.

5.2 The balance is payable prior to collection or installation, unless otherwise agreed.

5.3 Late payments may attract interest at the agreed rate per annum, or the maximum rate permitted by law, whichever is lower, calculated from the due date until payment.”

6. Cancellations and Refunds (Consumer-law aware)

6.1Once production has commenced, cancellation may not be possible, to the extent permitted by law, unless Signarama agrees otherwise in writing.

6.2 Where cancellation is allowed, Signarama may charge a reasonable cancellation fee reflecting costs incurred (design time, materials ordered/cut/printed, labour, supplier penalties, and administrative costs).

6.3 Any refund due (after deduction of reasonable costs) will be processed within a reasonable time using the original payment method where practical.

6.4 Nothing in this clause is intended to permit unfair, unconscionable, or misleading conduct prohibited by the Consumer Protection Act, 2019.

7. Artwork, Proofs, and Client Approvals

7.1 The Client must provide accurate content (spelling, names, numbers, legal text) and confirm final sizes/positions.

7.2 Signarama will provide proofs where applicable. Production will not begin until written approval of proofs/artwork is received.

7.3 After approval, any changes, reprints, or corrections requested by the Client are chargeable.

8. Production and Completion Times

8.1 Estimated completion times are provided in good faith and may change due to supplier delays, stock availability, complexity, or events beyond Signarama’s control.

8.2 Signarama will communicate material changes to expected delivery/installation dates.

9. Installation and Site Conditions

9.1 The Client must provide safe access, suitable surfaces/structures, and any necessary permissions (landlord, property manager, municipal approvals where required).

9.2 Electrical supply, compliance, and final electrical connection (where required) must be performed by suitably qualified persons as required by applicable law/standards.

9.3 Unforeseen site conditions (rock, hidden services, unsafe access) may incur additional costs.

10. Ownership and Risk

10.1 Ownership of Goods remains with Signarama until payment is received in full.

10.2 Risk transfers to the Client upon delivery, or upon completion of installation (as applicable), except to the extent caused by Signarama’s negligence.

11. Warranties and Defects

11.1 Workmanship is warranted for [6 months] from installation/delivery, subject to proper use and maintenance.

11.2 Electrical components (if any) carry supplier/manufacturer warranty terms, typically [6 weeks] unless otherwise stated.

11.3 The warranty excludes fair wear and tear, weather-related deterioration, vandalism, misuse, and unauthorised alterations.

11.4 Where the Consumer Protection Act, 2019 applies, Signarama will honour applicable consumer rights and remedies and will not use unfair terms or deceptive conduct.

12. Limitation of Liability

12.1 To the extent permitted by law, Signarama’s liability for a claim relating to a specific project is limited to the amount paid for that project subject to applicable law.

12.2 Signarama is not liable for indirect or consequential loss, except where such limitation is prohibited by law.

12.3 Nothing excludes liability for fraud, wilful misconduct, or other liability that cannot lawfully be excluded.

13. Dispute Resolution

13.1 The parties will first attempt to resolve disputes through good-faith negotiation.

13.2 If unresolved, disputes may be referred to mediation, or a competent court in Zimbabwe.

13.3 Where a matter involves consumer rights, the Client may also approach the Consumer Protection Commission where applicable.

14. Privacy and Marketing Consent

14.1 Signarama may collect and process Client information for quotes, orders, delivery/installation, accounting, and legal compliance.

14.2 If Signarama wishes to use completed work photographs for marketing, the Client may opt out by written notice.

15. Force Majeure

15.1 Signarama is not liable for failure or delay caused by events beyond its reasonable control (e.g., supplier failures, strikes, natural disasters, governmental actions).

16. Governing Law

16.1 These Terms are governed by the laws of Zimbabwe.