Terms And Conditions

MASTER TERMS & CONDITIONS

Last updated: April 2026

These Master Terms & Conditions apply to all Signarama Botswana franchised locations.
Each Signarama location is independently owned and operated. Any contract concluded is solely between the Client and the issuing Signarama franchised location identified on the quotation, order, or invoice.

1. DEFINITIONS AND INTERPRETATION

1.1 “Signarama” means the Signarama Botswana business or franchised operation issuing the quotation, order, or invoice.

1.2 “Client” means any natural or juristic person purchasing goods and/or services from Signarama.

1.3 “Consumer” means a consumer as defined in the Botswana Consumer Protection Act, 2018.

1.4 “Goods” means signage and related products supplied by Signarama.

1.5 “Services” means design, manufacture, installation, and related services provided by Signarama.

2. APPLICATION OF TERMS

2.1 These Terms & Conditions (“Terms”) apply to all quotations, orders, sales, and services provided by Signarama, unless expressly agreed otherwise in writing.

2.2 These Terms are intended to be fair, transparent, and compliant with the Consumer Protection Act, 2018.

2.3 If any provision is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

3. QUOTATIONS AND CONTRACT FORMATION

3.1 Quotations are valid for 15 (fifteen) working days, unless stated otherwise.

3.2 A binding agreement is formed once the Client:

• Accepts the quotation,
• Confirms acceptance in writing or electronically,
• Pays a deposit, or Instructs Signarama to proceed.

3.3 Any purchase order issued by the Client is subject to Signarama’s written acceptance.

4. PRICING AND VARIATIONS

4.1 Prices are based on the specifications provided at the time of quotation.

4.2 Any changes requested by the Client (including size, materials, artwork, site conditions, or scope) may result in a revised quotation and adjusted timelines.

4.3 No variation shall be binding unless confirmed in writing.

5. PAYMENT TERMS

5.1 Due to the custom nature of signage, an 80% (eighty percent) deposit is required prior to commencement of production, unless otherwise agreed in writing.

5.2 The balance is payable prior to collection or installation.

5.3 Ownership of the Goods remains with Signarama until full payment has been received.

5.4 Late payments may attract interest at the maximum rate permitted by Botswana law, or such lower rate as may be prescribed, calculated from the due date.

6. CANCELLATIONS AND REFUNDS

6.1 Orders for signage may only be cancelled before production has commenced, to the extent permitted by law, unless Signarama agrees otherwise in writing.

6.2 Where cancellation is permitted, Signarama may retain a reasonable amount to cover:

• Design and administrative work completed,
• Materials ordered or used,
• Labour incurred.

6.3 Any refundable balance will be processed within a reasonable period.

6.4 Nothing in this clause is intended to permit unfair, misleading, or unconscionable conduct prohibited by the Consumer Protection Act, 2018

7. ARTWORK, PROOFS, AND APPROVALS

7.1 The Client is responsible for ensuring that all supplied content (text, names, numbers, logos) is accurate.

7.2 Where proofs are provided, written approval is required before production begins.

7.3 Once artwork is approved, any errors or omissions become the Client’s responsibility, and changes may incur additional charges.

8. PRODUCTION AND COMPLETION

8.1 Production and completion timelines are estimates provided in good faith and depend on:

• Timely approvals,
• Availability of materials,
• Supplier lead times,
• Factors beyond Signarama’s reasonable control.

8.2 Signarama does not guarantee the lifespan of signage due to environmental and usage conditions

9. INSTALLATION AND SITE CONDITIONS

9.1 The Client is responsible for ensuring:

• Safe and lawful access to the site,
• Structural suitability of mounting surfaces,
• Required permissions from landlords or authorities.

9.2 Electrical work must be performed by suitably qualified persons where required by law.

9.3 Unforeseen site conditions (including rock, hidden services, or unsafe access) may result in additional costs.

10. OWNERSHIP, RISK, AND INSURANCE

10.1 Risk in the Goods passes to the Client upon delivery or completion of installation, as applicable.

10.2 Clients are advised to insure signage against theft, vandalism, and weather-related damage once installed.

11. WARRANTIES AND DEFECTS

11.1 Signarama warrants workmanship for 6 (six) months from the date of installation or delivery.

11.2 Electrical components are subject to supplier/manufacturer warranties, typically 6 (Six) weeks, unless stated otherwise.

11.3 The warranty excludes:

• Fair wear and tear,
• Weather-related deterioration,
• Damage caused by misuse, vandalism, or unauthorised modification.

11.4 Where the Consumer Protection Act applies, Signarama will honour applicable consumer rights and remedies.

12. LIMITATION OF LIABILITY

12.1 To the extent permitted by law, Signarama’s liability for any claim relating to a specific project is limited to the amount paid for that project, subject to applicable consumer protection legislation.

12.2 Signarama shall not be liable for indirect or consequential loss, except where such limitation is prohibited by law.

12.3 Nothing in these Terms excludes liability for fraud, wilful misconduct, or gross negligence.

13. DISPUTE RESOLUTION

13.1 The parties shall attempt to resolve disputes through good-faith negotiation.

13.2 If unresolved, disputes may be referred to mediation, or a court of competent jurisdiction in Botswana.

13.3 Consumers may also approach the relevant consumer protection authorities where applicable.

14. PRIVACY AND MARKETING

14.1 Signarama may collect and process Client information for quoting, production, delivery, invoicing, and legal compliance.

14.2 Signarama may use images of completed signage for marketing purposes unless the Client objects in writing.

15. FORCE MAJEURE

15.1 Signarama shall not be liable for failure or delay caused by events beyond its reasonable control, including natural disasters, strikes, supply shortages, or governmental actions.

16. GOVERNING LAW AND JURISDICTION

16.1 These Terms are governed by the laws of the Republic of Botswana.

16.2 The courts of Botswana shall have jurisdiction over disputes arising from these Terms.

17. GENERAL

17.1 These Terms constitute the entire agreement between the parties.

17.2 No amendment is valid unless reduced to writing and agreed by both parties.

17.3 If any provision is held unenforceable, the remaining provisions shall remain effective.